17bat Privacy Policy
The privacy of your personal information is our highest priority. In this policy, we clearly explain how your information is collected, stored, and protected.
Introduction and Scope
17bat ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy determines how we collect, use, store, and protect the personal information of our users.
By using the 17bat website or services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies to all users — registered members, visitors, and any person who contacts us. We commit that your personal information will always be kept secure and will never be disclosed to third parties without authorization.
Important: This Privacy Policy may change from time to time. We will notify you of any significant changes. You are advised to check this page regularly.
What Information We Collect
When registering with 17bat and using our services, we collect the following types of information:
2.1 Identity Information
- Full name and username
- Date of birth — for age verification (the platform is for those aged 21 and above only)
- Email address
- National ID card or passport number (for identity verification where applicable)
2.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history — records of deposits and withdrawals
- Wallet balance information
2.3 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Login time, session duration, and page view history
- Information obtained from cookies and similar tracking technologies
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- List of favourite games
- Records of bonuses and promotions received
- VIP level and points details
2.5 Communication Information
- Records of live chat conversations
- Messages and complaints sent via email
- Details of interactions with customer service representatives
How Your Information Is Used
17bat uses your information only for legitimate purposes. Below are the main reasons we use your information:
3.1 Account Management and Verification
Your information is needed to complete the registration process, verify identity, and confirm age. We ensure that only individuals aged 21 and above can use our platform.
3.2 Service Delivery and Improvement
We analyse information to improve your gaming experience, provide personalised offers, and make technical improvements to the platform. This helps us recommend games and promotions according to your preferences.
3.3 Financial Transaction Processing
Financial information is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay. All transactions are secured through SSL encryption.
3.4 Security and Fraud Prevention
We monitor user activity to prevent unauthorised access, fraud, and money laundering. This is essential for protecting the interests of all members.
3.5 Customer Service and Support
Necessary information is provided to our 24/7 live chat team and email support team to resolve your questions, complaints, or issues. This enables your problems to be resolved quickly and effectively.
3.6 Legal Compliance
Information may be used to comply with applicable laws and regulations, to follow orders from courts or regulatory bodies, and where required in legal proceedings.
Data Storage and Security
17bat gives the highest importance to the security of your personal information. We keep your information secure by applying industry-standard security measures.
4.1 Encryption Technology
Our platform uses SSL (Secure Sockets Layer) encryption, which keeps the exchange of information between your browser and our servers completely secure. Passwords and financial information are always stored in encrypted form.
4.2 Access Control
Only authorised staff can access your personal information. A separate access level is defined for each staff member and access logs are reviewed regularly.
4.3 Data Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, it may be necessary to retain certain information for a defined period for legal, regulatory, and business purposes.
4.4 Response to Security Breaches
In the event of a security breach, we will promptly take the necessary steps and notify affected users in a timely manner. Our security team remains vigilant around the clock and is ready to address any threat.
Note: No organisation can guarantee complete security when transmitting information over the internet. However, we are committed to ensuring the highest level of protection.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 17bat website to improve your experience and maintain service quality.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the platform. Login and secure transactions are not possible without them.
- Performance Cookies: Used to analyse website usage patterns and improve service quality.
- Functionality Cookies: Help remember your preferences such as language selection and session information.
- Analytical Cookies: Help improve the platform by analysing user behaviour.
5.2 Cookie Control
You have the ability to accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the platform.
Sharing Information with Third Parties
17bat does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
6.1 Payment Processors
The financial information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile banking institutions. This information is always transmitted in encrypted form.
6.2 Technology Service Providers
Limited information may be shared with selected technology partners for gaming software, cybersecurity, and technical support. All such partners operate under strict confidentiality agreements.
6.3 Legal Authorities
Disclosure of information may be legally required in response to a court order or a legitimate request from a government or law enforcement agency. In such circumstances, we are obliged to comply with applicable law.
6.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new ownership. You will be notified in advance in such cases.
Our Commitment: Outside of the cases above, we will never disclose your information to third parties. Selling information to advertising companies or data brokers is completely against our policy.
Your Rights and Controls
Every member of 17bat retains the following rights regarding their own personal information:
7.1 Right to Access Information
You can request from us at any time to find out what information we hold about you and how it is being used.
7.2 Right to Correct Information
If there is any error or inaccuracy in the information we hold about you, you can request that it be corrected. We will make the necessary corrections after appropriate verification.
7.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You can object to marketing messages or non-essential data processing. In such cases we will honour your request accordingly.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat service. We will endeavour to respond to your request within 30 business days.
Protection of Minors
17bat is a platform operated exclusively for those aged 21 and above. We do not knowingly collect or store information from any minor.
If we are informed or become aware that a minor has registered, we will immediately close that account and delete all associated information from our systems.
If you believe a minor is using our platform, please notify us at [email protected].
Changes to the Privacy Policy
17bat reserves the right to change this Privacy Policy at any time. We will notify you of any significant changes in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification via email to registered users
- Through a brief notification displayed at login on the platform
Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with our team.
Live Chat Support
Our customer service team is available in English 24 hours a day, 7 days a week. For any privacy-related questions, contact us directly via live chat.
Email Contact
For any privacy-related requests, data deletion applications, or data correction requests, please email:
[email protected]
For more information, also see our Terms & Conditions and Responsible Gaming pages.